Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

If you desire a custom order, please contact me and we can talk about what you have in mind. These will take additional time, so please contact me in advance. Custom orders usually take around 1-2 months to create. In some cases a deposit is required beforehand.

I love to listen to my clients and help them to be exact in their needs and wishes. If you want any of my designs in a different sizes or colors, please send me a convo and I will do my best to make you happy.

Wholesale availability

Please contact me at joanna@dustceramics.com for more information.

Care instructions

Many of our items are dishwasher safe, but hand washed in warm soapy water is recommended. Most of my pieces can be used in the microwave with some exception. Please use caution when removing as they do retain heat and will be hot.

Size, color, shape

Due to the handmade nature of each piece, the size, shape and color is approximate and each piece varies just a bit. I take my time to ensure that each photo listed is an accurate representation of the finished piece.

Shipping

Due to rural area where we live and work (HiDesert in California) and our local Post Office opening hours we only ship on TUESDAY and THURSDAY. We pack all parcels a day before shipping days.
If I receive an order early enough in shipping day I can sometimes send it out the same day. You will receive email confirmation of your shipment with a tracking code.

International shipping (outside of USA)

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.